Frequently Asked Questions

Here you will find answers to the most common questions about visas and insurance. If your question is not listed — please contact us and we will be happy to assist.

Visas

How long does visa processing take?

The processing time depends on the country, visa type, and consulate workload. In most cases it takes 5–15 working days, but it may be shorter or longer in certain situations.

Is urgent visa processing available?

Yes, expedited processing is available for some countries. Availability and timelines depend on the specific consulate’s rules and the visa type.

What documents are required for a visa?

The required documents depend on the country and purpose of travel. Typically, you will need: a passport, photo, application form, proof of travel purpose, financial documents, and insurance. We will provide the exact list and review your documents before submission.

Do you only assist with tourist visas?

No. We provide consultation and support for various types of applications in accordance with current consular requirements (tourism, business trips, invitations, and other cases — depending on the country).

Can documents be submitted without personal presence?

In some cases — yes, but it depends on the country and submission rules (for example, whether biometrics are required and when they were last provided). We will clarify the conditions for your specific situation.

What should I do if I have already received a visa refusal?

A refusal is not the end. We will analyze the reason, review your documents, and advise how to improve your chances when reapplying (within the consular rules).

Insurance

Why is insurance required for a visa and travel?

For many countries, insurance is mandatory when applying. It also protects you from unexpected expenses during your trip: medical treatment, hospitalization, emergency assistance, etc. We will help you choose the right option according to the destination country’s requirements.

Can insurance be issued within one day?

Yes, in most cases insurance can be arranged quickly — the timeframe depends on the selected program and client details.

What coverage amount is required?

Requirements depend on the country or travel zone. We will advise on the minimum requirements and select a policy with appropriate coverage.

Fees and Payment

How much do your services cost?

The cost depends on the country, visa type, and complexity of the case. Before starting, we clearly explain the terms and stages to ensure full transparency.

What payment methods are available?

Payment options depend on the selected service and application format. We will clarify the most convenient method during the consultation. Typically, payment can be made in cash or by bank transfer to our company account based on an invoice issued by Viisa OÜ.

Submission and Support

Do you review documents before submission?

Yes. We check the documents for compliance with requirements, assist with completing application forms correctly, and help minimize errors.

Do you guarantee visa approval?

The final decision is always made by the consulate or embassy. We cannot guarantee visa issuance, but we can significantly improve the quality of document preparation and reduce the risk of refusal due to errors.

Contacts

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